Terms & Conditions

Refund Policy

  • By signing this estimate and submitting your deposit, you acknowledge that you are hiring                  Island Pet Movers as a pet relocation consulting company.
  • We are paid for our expertise, experience and pet relocation knowledge, our services to you begin as soon as you submit your deposit therefore your initial payment of $300.00 is non refundable – this is inclusive of change of moving status, change of orders, or any other circumstance which may result in your pet no longer needing our services, COVID-19 included. (Deposit is $1500 for Guam Charter Clients)
  • Your payment of a $300 retainer is applied to your balance, and is valid for services, one year from the date submitted if your circumstances change, we can put your contract on hold during this time if necessary. The $300.00 retainer, is applied to your total balance due. If you put your contract on hold, and during that time your vaccines expire, there will be an additional admin service fee of $125.00.
  • Any service not yet used but prepaid such as delivery services, government fees not yet processed, airfare or crates are refundable. All refunds will be assessed a transaction fee of 3% of the refund, please verify you need services before paying for them. This is due to credit card processing fees.
    Crates that are sold and shipped from IPM are NON refundable and nonreturnable -this is due to size, and the cost of shipping. All measurements of pets must be correct to ensure you receive the proper crate


This page contains important information in general and specifically for visitors who decide to use Island Pet Movers’ services


The term “IslandPetMovers.com” or “us” or “we” refers to the owner of the website. The term “you” refers to the viewer, visitor, or user of our website.


The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only and is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

You are responsible to ensure that the products, information or services available through this website meet your specific needs/requirements. As such your use of any materials or information contained in this website, are entirely at your own risk and we are not liable for this.

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Unauthorized use of this website may give a claim for damages and/or be a criminal offense.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

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