My daughter Abbie and family were at the end of their tether, having spent a frustrating week trying to get the paperwork sorted in order to fly Lucy from Hawaii to the U.K. Although she had all the right paperwork, she wasn’t able to speak the “Airline language”, and was led to believe they did not have all the forms required and it looked very much like they were going to have to leave Lucy behind.
This would have been heartbreaking for them all. Lucy had been a rescue dog to begin with and to have to put her back into the pound, not knowing where she would end up, would have been unthinkable. The family had moved out of their home and were in a hotel, having to phone the Airline via mobile phones, and it seemed as if every obstacle was being put in their way. The dog was booked in, then she wasn’t. Luckily someone suggested they contact you and at the eleventh hour you took up the baton and managed to unravel the whole mess, seemingly effortlessly. If only they had come to you at the beginning of this saga. Attaching picture of Lucy out with all the family on a countryside walk. She’s experienced snow for the first time in her little life.
She is still scatty and jumpy as ever, a little weight loss being the only visible effect of the stress of the long journey and quarantine. She’s back to her normal self now, she was so pleased to see Keith when he collected her from the kennels. Thank you again and long may your business prosper, assisting people through what is probably one of the most difficult times they have to go through.
Lucy, Penny Springham & the Selander family
from HI to the U.K.